At Beach Pavilion Timboektoe in Wijk aan Zee, everything revolves around experience. What started with a few sea containers is now a bustling hotspot on the beach with event halls, restaurant, and bar. Whether it's a wedding, company party, or birthday: at Timbuktu, they know how to organize an event. But how do you keep everything organized without getting lost in Excel sheets and separate emails? The answer: the event planning software from MICE Operations and the unTill POS system.
For Robin, event manager at Timboektoe, there’s no going back: "I can’t imagine working without MICE and unTill. Everything runs smoothly, from the first request to the final invoice.” That wasn’t always the case. Proposals were made in Excel, exported to Word, then emailed as PDFs. Kitchen lists and planning documents were all updated manually. Any change meant starting over: adjusting, saving, sending. It was time-consuming and prone to error.
Now? That’s all in the past. With MICE, everything from requests and quotes to planning and invoicing is handled in one place. “I can set up an event in just a few clicks, complete with the right packages, and our guests receive a personalized proposal within five minutes,” Robin explains. And once the event is created in MICE, any change (like swapping a drinks package or adjusting the number of guests) is automatically synced with unTill. Order slips, allergens, quantities per event: the info flows straight to the kitchen and bar.
I can’t imagine working without MICE and unTill. Everything runs smoothly—from the first request to the final invoice.”
Robin, event manager at Timboektoe
Communication with guests is just as smooth. A week before the event, guests automatically receive an email asking if anything’s changed. That way, the team always works with the most up-to-date info without surprises.
Calm in the beach chaos
Since using MICE and unTill, things at Timboektoe feel a lot more under control. “From the very first moment, everything goes through MICE,” says Robin. “Proposals, planning docs, task lists, it’s all in one place.” Guests can view, confirm, and respond to their proposal via MICE, which remains the central source of truth. Once they accept, the reservation (including drinks, dishes, allergies, and preferences) is sent straight to the unTill system. The bar knows what to prep, the kitchen gets a detailed info sheet, and the cash register is ready to go.
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This kind of clarity makes all the difference during the busy summer season. “The bar can plan staffing, the kitchen orders in time, and I don’t have to double-check if prices and quantities are correct. We now work two weeks ahead, and that makes life easier for everyone.”
More time for the guest
The biggest win? Spending less time on admin and more time with the guests. "We don’t need to switch between tools anymore,” Robin says. “Thanks to the integration, any update in MICE is immediately synced with unTill.” Based on the reservation, a ticket is created automatically in the POS system with all pre-agreed drinks and dishes. Any extra consumption can easily be added to the same ticket. The result: a correct invoice every time. No duplicate work, no missed charges.
With MICE and unTill, everything stays clear and organized. Everyone knows what to do, and we save a ton of time. That makes the job way more relaxed, especially during peak season!"
Robin, event manager at Timboektoe
Big events or small gatherings? This combo just works.
Whether it’s a large-scale event or lots of smaller ones, the combination of MICE and unTill keeps it all in check. “It gives us real structure and confidence,” Robin says. “Everyone’s on the same page, and we’re way more efficient. That makes a huge difference when things get hectic.”
