PATIO

Premium events on the Spree: How PATIO saves time and eliminates errors with MICE Operations

PATIO is an event and restaurant ship on the Spree in Berlin. The venue combines modern design with a unique setting on the water. It hosts a wide range of events, from seated dinners and buffets to drinks on the open-air deck, including corporate events, weddings and private celebrations.

One place for every event

Event planning on a ship comes with plenty of moving parts. Guest numbers change, event formats vary and there are always details to keep track of. When all of that is managed manually, it’s easy for information to get scattered or for small things to slip through the cracks.

Event Manager Yannick Alatorre explains that the team chose MICE Operations because the platform is “extremely fast and efficient”, while still offering very personal and communicative customer support.

PATIO works with both corporate and private clients, so the team also needs different processes for different types of events. A networking event, for example, requires different documents and workflows than a wedding. With B2B and private clients clearly separated in MICE Operations, the team can keep everything organised.

And there’s another challenge: PATIO actually operates 3 different ships. Each one has its own options and capacities, but the team can manage them all from the same central platform.

For Yannick, this centralised approach has a clear benefit: “The system gives us more time for personal customer support and makes our planning and execution much faster.”

Features the PATIO team especially relies on
While MICE Operations supports the entire event process, two features have made a particularly big difference for the team.

• Professional proposals, without starting from scratch

With MICE Operations’ proposal templates, the team can quickly create a proposal and adapt it to the event. Whether it’s a summer reception on the deck or an elegant dinner inside, they can start with the right template and make the necessary changes. Yannick especially values the flexibility this gives the team. “With MICE Operations, we create beautiful proposals that we can easily adapt to every type of event,” he says. This helps PATIO make a professional impression from the very first interaction, without spending unnecessary time creating every proposal from scratch.

• Automated workflows that prevent mistakes

Event planning involves a lot of documents and details. Previously, PATIO had to manually update function sheets and other event documents. Today, much of this is handled through automated workflows. According to Yannick, the manual process used to lead to small errors during busy periods. “With MICE Operations, we’ve completely eliminated these sources of error. Our processes are more productive, faster and much more reliable.”

More time for the guest
Automation doesn’t mean less personal contact. Quite the opposite. By taking repetitive tasks and manual updates out of the process, MICE Operations gives the PATIO team more time to focus on their clients and guests. Tolga, Pioneer Account Executive at MICE Operations, supported the PATIO team during the implementation. As he puts it, “A venue like PATIO is all about the atmosphere and the personal contact with guests.” MICE Operations provides the structure behind the scenes to keep everything running smoothly, while the team stays focused on the personal side of hospitality.

For PATIO, the result is straightforward: fewer manual tasks, fewer errors and more time for customers. With event planning centralised in MICE Operations, the team can focus less on keeping track of everything and more on creating great events on the Spree.